Customer Information Management/ Customer Databases Software, Hardware, Services and Research Papers

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Customer Information Management/ Customer Databases

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The Road to Enterprise Information Management (EIM): E-Discovery as a First Project

by StoredIQ

June 01, 2009 - (Free Research) Gartner recommends crafting an e-Discovery strategy through the use of a structured process and sound methodology. An EIM project is one of the many ways to uncover some of the information management challenges that confront your organization. For key findings, recommendations and what you need to know, access this complimentary Gartner report.

(ANALYST REPORT)

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REI: Workforce Optimization and Management

by Infor

December 2008 - (Free Research) REI implemented Workbrain for Retail, a centralized, web-based workforce management solution as it is specifically designed to meet the complex challenges faced by retailers and provides a single-source solution for workforce optimization.

(CASE STUDY)

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6 Best Practices for Preventing Enterprise Data Loss

by RSA, The Security Division of EMC

February 2009 - (Free Research) Nearly 220 million electronic records have been breached since January 2005, according to Privacy Rights Clearinghouse. This paper outlines six best practices for corporations seeking to prevent enterprise data loss in order to protect revenue, limit customer attrition, and meet government regulatory requirements.

(WHITE PAPER)

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The Compelling Case for Unified Messaging: Changes in unified communications make UM the right choice for most enterprises

by Microsoft

January 2009 - (Free Research) A Unified Messaging (UM) solution that answers telephone calls and stores the voice recordings in the users' e-mail inboxes is also the best business process option for most enterprises, providing improved business outcomes. This paper will describe the major business value gains that are possible with the new UM solutions.

(ANALYST REPORT)

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Considering CRM solutions? First understand CRM best practices

by Sage SalesLogix

November 2007 - (Free Research) The Nucleus Research Guidebook Sage SalesLogix highlights the experiences of companies using Sage SalesLogix CRM solution and prescribes the best practices, missteps to avoid, and tips for fine-tuning the application to maximize its impact across the customer life cycle.

(ANALYST REPORT)

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Top 10 Reasons Customers Choose SAP for Business Transformation

by SAP America Inc

January 2006 - (Free Research) SAP is a customer’s company, whose organization is designed for, and encouraging of, innovation in all its aspects - from product development to product delivery to product implementation. Read this white paper to discover the top 10 reasons why customers choose SAP for their business transformation.

(WHITE PAPER)

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CRM for the Professional on the Go

by BlackBerry

December 2006 - (Free Research) Mobile CRM is something that needs to be considered now. As a business leader, you might have put it into your mental to do later box, but the reasons to make it a priority are compelling. Read this paper to discover why.

(WHITE PAPER)

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Data Privacy-- The Untold Story

by IBM

December 2008 - (Free Research) Check out this webcast to learn more about data privacy and how organizations can protect corporate and confidential data throughout the enterprise using IBM Optim as part of their overall integrated data management approach.

(WEBCAST)

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The Business Case for Desktop Integration: A practical solution with rapid ROI

by Cicero Inc.

June 2009 - (Free Research) This paper describes the relationship between desktop integration and customer experience, the business benefits of building a logically integrated structure, and the best architecture for achieving the maximum benefits. It examines two successful implementations where desktop application integration has produced measurable results.

(WHITE PAPER)

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On Demand and Enterprise CRM Integration: An Alternative Approach to Integrating CRM Applications

by Cicero Inc.

June 2009 - (Free Research) To get the most you can out of your CRM system it needs to be able to communicate with other back-end systems. This paper examines an alternative approach to CRM integration, Desktop Integration, and explores the advantages desktop integration has over more traditional approaches.

(WHITE PAPER)

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Anatomy of a PeopleSoft Enterprise Archiving Project

by IBM

February 2008 - (Free Research) Business-critical ERP applications, such as PeopleSoft Enterprise, represent an ongoing corporate investment. This white paper explains how the seven basic principles for managing enterprise application data can help your organization.

(WHITE PAPER)

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Improving the quality of customer data: A Mentor Graphics Case Study

by Pitney Bowes Business Insight

March 2009 - (Free Research) Mentor Graphics needed a way to improve the quality of its customer data and efficiently utilize this information to better target leads. This case study details how Group 1 developed a customer data solution that provided flexibility and control in determining how to link or merge duplicate customer records.

(CASE STUDY)

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Reliable Solution Guide for Agile Businesses

by Oracle Corporation

November 2008 - (Free Research) Oracle delivers software to help organizations meet the complexities and challenges of operating in today's business environment, supplying organizations of all sizes with a rock-solid data infrastructure to support flexible operations.

(ARTICLE)

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Surviving and Thriving in the Customer-Driven Age

by Oracle Corporation

September 2008 - (Free Research) The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.

(WHITE PAPER)

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Data, Disconnected: Taking the Necessary Steps to Build Greater Accuracy into the Customer Management Processes

by Pitney Bowes Business Insight

March 2009 - (Free Research) This white paper for the communications sector examines how inaccurate data can impact customer relationships, and how implementing a multi-phase process can help feed cleaner customer data into enterprise solutions to maximize return on investment.

(WHITE PAPER)

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Oracle Label Security for Privacy and Compliance

by Oracle Corporation

June 2007 - (Free Research) Oracle Label Security helps organizations address security and compliance requirements using sensitivity labels such as "confidential" and "sensitive."

(WHITE PAPER)

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Oracle Database Security: Preventing Enterprise Data Leaks at the Source

by Oracle Corporation

February 2008 - (Free Research) This white paper discusses the growing internal threats to business information, the impact of government regulations on the protection of data and how enterprises must adopt database security best practices to prevent sensitive customer data.

(WHITE PAPER)

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Oracle Real Application Clusters 11g

by Oracle Corporation

December 2008 - (Free Research) This paper explains how Oracle Real Application Clusters (RAC) allows Oracle Database to run any packaged or custom application, unchanged across a set of clustered events.

(WHITE PAPER)

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Oracle Advanced Compression

by Oracle Corporation

December 2008 - (Free Research) Oracle Database 11g introduces the Advanced Compression Option to help customers cope with data growth and storage, regulatory compliance, and application scalability and performance challenges.

(WHITE PAPER)

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Oracle Data Guard 11g: The Next Era in Data Protection and Availability

by Oracle Corporation

December 2008 - (Free Research) Read this paper to learn how Oracle Data Guard 11g redefines what users should expect from a disaster recovery solution.

(WHITE PAPER)

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Oracle Database 11g Security with Forrester: Access Control Webcast

by Oracle Corporation

November 2008 - (Free Research) In this webcast, Forrester Research analyst Jonathan Penn explains the importance of implementing strong internal database controls.

(WEBCAST)

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CRM without Compromise: A Strategy for Profitable Growth

by SAP America Inc

April 2007 - (Free Research) This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.

(WHITE PAPER)

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Avoiding Data Quality Failure: Identifying Data Quality Pitfalls Before They Happen

by Pitney Bowes Business Insight

April 2009 - (Free Research) View this webcast and get expert advice for creating successful data quality management programs.

(WEBCAST)

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Achieving Profitable Growth through Exceptional Customer Experience

by CA

November 2008 - (Free Research) In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives.

(WHITE PAPER)

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Reduce Churn Through Enterprise Feedback Management and Predictive Analytics

by SPSS Inc. Worldwide Headquarters

May 2009 - (Free Research) In this case study, Cablecom recognised the key to tackling churn was to identify the point at which customers become dissatisfied with the service and before they made the decision to switch to an alternative provider.

(CASE STUDY)

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