Customer Information Management/ Customer Databases Software, Hardware, Services and Research Papers

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Customer Information Management/ Customer Databases

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Build Trust by Connecting Security Operations and Compliance

by Tripwire, Inc.

September 2008 - (Free Research) Check out this case study to learn how Vesta implemented Tripwire® Enterprise to continuously monitor IT infrastructure for all unauthorized change, which helps maintain known, trusted, and compliant system environments and ensure audit requirements are met.

(CASE STUDY)

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Enterprise Data Services in SOA using ODI Suite

by Oracle Corporation

February 2009 - (Free Research) This whitepaper will demonstrate why Data Services are a foundation requirement for enterprise SOA deployments by describing how just how valuable, and complex, business data is for the businesses that rely on it.

(WHITE PAPER)

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CRM without Compromise: A Strategy for Profitable Growth

by SAP AG

April 2007 - (Free Research) This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.

(WHITE PAPER)

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Top 10 Reasons Customers Choose SAP for Business Transformation

by SAP AG

January 2006 - (Free Research) SAP is a customer’s company, whose organization is designed for, and encouraging of, innovation in all its aspects - from product development to product delivery to product implementation. Read this white paper to discover the top 10 reasons why customers choose SAP for their business transformation.

(WHITE PAPER)

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The Top Three Myths of Knowledge Management for Customer Service

by IntelliResponse

November 2009 - (Free Research) Read this knowledge series paper for the top three myths of knowledge management as they relate to customer service.

(WHITE PAPER)

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Let Customer Feedback Do the Driving

by SPSS Inc. Worldwide Headquarters

May 2007 - (Free Research) As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.

(WHITE PAPER)

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The Customer-Driven Innovation Series: The Predictive Enterprise

by SPSS Inc. Worldwide Headquarters

December 2007 - (Free Research) Customer data mining and predictive analytics helps achieve customer innovation, strengthen brand and lift sales. Gain further customer insight with four attributes of a predictive enterprise so you can start putting customer innovation to work.

(WHITE PAPER)

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A Culture of Customer Satisfaction: How CustomerSat Feedback System is a Catalyst for Business Growth at SimplexGrinnell

by MarketTools, Inc.

August 2009 - (Free Research) This case study explores how SimplexGrinnell, a leader in fire and life-safety systems and services, has successfully employed the MarketTools CustomerSat enterprise feedback system to improve overall customer satisfaction by 210% and grow their business.

(CASE STUDY)

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9 Critical Steps in Designing Enterprise-Wide Feedback Systems

by MarketTools, Inc.

November 2009 - (Free Research) This white paper highlights the nine critical steps that every organization should follow as they begin designing an enterprise feedback program. Here we review a proven approach to designing enterprise-wide feedback systems that customer satisfaction professionals have developed, refined, and perfected over nearly a decade.

(WHITE PAPER)

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Anatomy of a Siebel CRM Archiving Project

by IBM

February 2008 - (Free Research) The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements.

(WHITE PAPER)

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The Good, Bad and Necessary: The Complete Guide to PCI 6.6 Success

by Breach Security

June 2009 - (Free Research) This resource provides IT security professionals with the information needed to understand PCI compliance and specifically, one of the standard's latest requirements, 6.6. In addition, the paper offer tips for successful PCI 6.6 compliance and highlights compliance successes from real-world companies.

(WHITE PAPER)

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Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional

by Microsoft

June 2007 - (Free Research) This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2). There are many different solutions available to encrypt data on disk.

(WHITE PAPER)

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CRM Solution’s Superior Workflows, Multi-Tenancy Create Stronger Customer Service

by Microsoft

April 2008 - (Free Research) Using the multi-tenancy features of the solution, The Linc Group can tailor the CRM experience for each of its offices and franchisees around the world. The true value of Microsoft [Dynamics] CRM [4.0] is about how successful the tool can make employees in their jobs . . .

(CASE STUDY)

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A Guide to the Value of Reliable Data in Insurance

by DataFlux Corporation

November 2009 - (Free Research) Only when data is trusted can it be used in confidence in all insurance operational and analytical process activities. This paper examines the impact of unreliable data on insurance companies. It then defines the requirements needed to guarantee data reliability in insurance and offers a practical approach to creating and governing that data.

(WHITE PAPER)

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The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success

by Microsoft

September 2009 - (Free Research) This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage.

(WHITE PAPER)

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High-End Real Estate Company JBMRA Puts Mobile Brokers in Prime Position to Increase Sales—with Microsoft Dynamics CRM Live

by Microsoft

September 2009 - (Free Research) Microsoft Dynamics CRM Live eliminated the risk of losing decentralized customer data. The firm's information is protected on Microsoft hosted servers that utilize reliable data backup processes and technologies. The application allows mobile users to access and input data on the move, something that brokers could not do previously.

(CASE STUDY)

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Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations

by Microsoft

April 2008 - (Free Research) The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. To address this issue they utilized the research of a tier-one customer relationship management consultancy and selected Microsoft Dynamics™ CRM 4.0.

(CASE STUDY)

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NBA Basketball Team Scores with Sales Force Automation Tool

by Microsoft

April 2008 - (Free Research) Read how a Microsoft Dynamics solution helped a NBA Basketball team gain benefits such as system connectivity, sales force automation, and enhanced productivity.

(CASE STUDY)

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Consultancy Deploys Productivity-Enhancing CRM Solution to Gain Competitive Advantage

by Microsoft

April 2008 - (Free Research) After an extensive search for a solution, Lure Executive Services chose to implement Microsoft Dynamics™ CRM Online.

(CASE STUDY)

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Switching from Salesforce.com to Microsoft Dynamics CRM Helps Jones Lang LaSalle Implement Global Enterprise Model

by Microsoft

July 2008 - (Free Research) Microsoft Dynamics CRM has enabled Jones Lang LaSalle to share customer and account information globally, while still offering functionality tailored to the unique processes of its many business units and more than 700 local offices.

(CASE STUDY)

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Taking Relationship Management to a New Level with Microsoft Dynamics CRM

by Microsoft

September 2009 - (Free Research) Join Microsoft Dynamics CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these solutions address the requirements for users, management, and IT.

(WEBCAST)

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Professional Basketball Team Expands Customer Base with Microsoft Dynamics CRM

by Microsoft

September 2009 - (Free Research) This webcasts examines the trends, best practices, and competitive advantages of the customer-centric enterprise. Following the discussion with Martha Rogers, we find out how the Portland Trail Blazers have taken advantage of Microsoft Dynamics CRM to improve sales and grow their customer base.

(WEBCAST)

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Using Microsoft Dynamics CRM and the Federated Model for Consolidated Pipeline Forecasting and Reporting

by Microsoft

September 2009 - (Free Research) View this webcast to learn how the federated model can help business units operate customized CRM systems while synchronizing to a central application. We explore how the server stores enterprise-pertinent information from all CRM systems, thus supporting executives responsible for achieving overall sales goals.

(WEBCAST)

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Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution

by Microsoft

April 2008 - (Free Research) Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. Executives completed an in-depth request for proposal process to narrow CRM solution options to four enterprise alternatives. They selected Microsoft Dynamics™ CRM because it best met the firm's usability, user..

(CASE STUDY)

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Solutions Provider Improves Productivity with Flexible Implementation Methodology

by Microsoft

June 2007 - (Free Research) Stanley Stuart Yoffee & Hendrix, Inc. (SSYH), a Microsoft® Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics™ Sure Step Methodology to help communicate with customers...

(CASE STUDY)

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