Telephony/ CTI/ VOIP Software, Hardware, Services and Research Papers

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Reality Check: Five Things You Should Know About SIP

by Catalyst Telecom

November 02, 2009 - (Free Research) In this edition of Reality Check, telecom analyst and resident expert Jon Arnold discusses the five things you should know about SIP. Take a listen and learn about SIP trunking, presence, mobile SIP and more.

(PODCAST)

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How to develop the right skills to make selling UC profitable for your business

by Catalyst Telecom

November 05, 2009 - (Free Research) Many networking channel partners have put up the investment to understand and sell hardware components for unified communications (UC). This Pocket E-Guide details what skills you need to have to bring UC to life.

(EGUIDE)

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Catalyst Telecom and Avaya Solutions Guide

by Catalyst Telecom

October 30, 2009 - (Free Research) Whatever challenges your business is facing, we've got a solution for that. When you partner with the leader in business communications solutions, you get more than just products. Read this eBook to learn the many benefits of employing Catalyst Telecom services and solutions.

(EBOOK)

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Extend the Value of IBM Lotus Applications to Increase Productivity with Avaya Unified Communications - Sponsored by Avaya and IBM

by Avaya

June 25, 2009 - (Free Research) Good communications are key to any company's success. The most successful enterprises strive for anywhere, anytime communications to best serve employees and clients who are increasingly mobile and geographically diverse. By unifying communications, a company can deliver communications anywhere, anytime and any way.

(WHITE PAPER)

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The Business Value of Unifying Communications: Avaya and HP ProCurve

by Avaya

September 14, 2009 - (Free Research) As Unified Communications (UC) moves increasingly from promise to implementation, questions arise about the best ways to establish UC solutions. This paper describes effective approaches to unifying communications, the importance of optimizing your network infrastructure and how embracing converged communications can increase business productivity.

(WHITE PAPER)

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True Convergence Demands a Communication Service Provider that Embraces a Customer-Centric Approach

by Sprint

July 23, 2009 - (Free Research) The purpose of this paper is to describe the attributes of a true customer-centric converged solution. From these attributes, a framework to measure and compare providers' converged solutions emerges. We will conclude with a review of Sprint's approach to offering true convergence to business and government customers.

(ANALYST REPORT)

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E-guide: Eliminating Cost and Complexity with Hosted VoIP

by 8x8, Inc.

July 31, 2009 - (Free Research) This article pinpoints the questions you should be asking yourself and your potential provider that could make or break the case for hosted VoIP as it relates to your organization's needs.

(EGUIDE)

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eGuide: Hosted and Managed VoIP Fundamentals

by 8x8, Inc.

July 28, 2009 - (Free Research) Check out this e-guide to learn about the differences between hosted and managed VoIP solutions, which will help you decide if outsourcing VoIP is right for your organization.

(EGUIDE)

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Networking and Unified Communications Reference Guide

by CDW Corporation

September 01, 2009 - (Free Research) CDW is committed to getting you everything you need to make the right purchasing decisions — from products and services to information about the latest technology. This reference guides is designed to provide you with an in-depth look at Networking and unified communications as they relate to the IT challenges your organization faces.

(ESSENTIAL GUIDE)

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Networking and Unified Communications

by CDW Corporation

September 01, 2009 - (Free Research) In an effort to drive profitability and rein in costs, businesses are continually seeking to improve operational capabilities. Primary to this objective are today’s burgeoning network infrastructures which are continually being asked to do more.

(WHITE PAPER)

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Converged Communications: The Time Is Now

by CDW Corporation

September 01, 2009 - (Free Research) This Trend Advisory guide features a series of articles on Unified Communications. Each piece covers a different aspect of the subject. Learn how convergence communications is changing everything in the business world as more and more companies are taking voice and video to the data network.

(EGUIDE)

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VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers

by Five9

September 10, 2009 - (Free Research) Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company.

(WHITE PAPER)

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Converging Voice and IT Networks to Mobilize the Enterprise

by Hewlett-Packard Company

September 01, 2009 - (Free Research) Because employees on the move require consistent access to people and data, enterprises have invested heavily in communications. HP and Ericsson have combined their strengths to provide an innovative, standards-based framework to unify and consolidate all the elements of an enterprise communications infrastructure.

(WHITE PAPER)

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Unified Communications: Strategic Value, Benefits and the Role of System Integrators

by Hewlett-Packard Company

August 29, 2008 - (Free Research) This white paper shows how current economic and technological trends increase the importance of efficient communication and collaboration processes for enterprises. Further, it demonstrates how unified communications (UC) can help companies to address these challenges.

(WHITE PAPER)

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Developing a Unique Unified Communications Strategy

by Hewlett-Packard Company

September 01, 2009 - (Free Research) This E-Guide explains how companies can leverage communications, collaboration and business applications to build a UC solution that produces short- and long-term ROI.

(WHITE PAPER)

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Using cloud computing to accelerate your UC deployment

by Smoothstone IP Communications

June 02, 2009 - (Free Research) In this webcast, Zeus Kerravala, SVP of Enterprise Research from Yankee Group, will define unified communications, provide an overview of cloud computing based UC services, describe the corporate benefits of cloud computing and provide practical advice for companies that want to explore this as a viable deployment option.

(WEBCAST)

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PODCAST: Getting There From Here: Delivering Unified Communications to Your Organization - Part 3

by IBM

September 11, 2009 - (Free Research) This podcast outlines how to research and implement unified communications, including knowing your enterprise's strategic initiatives. Learn ways to optimize processes and discover which applications to use by determining your organization's communication "hot spots." Justify your investment with a positive return on investment.

(PODCAST)

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HP Unified Communications: Simplifying The Journey

by Hewlett-Packard Company

August 19, 2009 - (Free Research) As experts in every stage of the Unified Communications solution lifecycle, HP can implement solutions for your organization to reduce costs, enhance business responsiveness, and increase end-user productivity.

(WHITE PAPER)

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Overcoming IP Telephony Performance Issues in a Converged Network

by Global Knowledge

August 27, 2009 - (Free Research) In this white paper, we are going to discuss the application of QoS to networks with media flows installed within them, such as voice and video. We'll see that it is very unnatural for voice to even exist on a data network, because it was never designed to do so.

(WHITE PAPER)

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Voice over Internet Protocol (VoIP) Phone Hardening-- Part I

by Global Knowledge

May 01, 2009 - (Free Research) This paper presumes that your enterprise already has a data network security policy in place. It examines the many different settings that are available to help secure the Cisco IP Phones from potential hacker attacks, and it looks at a selection of Cisco secure infrastructure technologies that are especially useful for protecting voice systems.

(WHITE PAPER)

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Cisco Unified Communications: Unifying Communications Infrastructure

by Global Knowledge

December 2008 - (Free Research) Cisco's unified communications vision combines individual systems with different communications capabilities into a cohesive, powerful communications ecosystem that allows a business to revolutionize itself overnight.

(WHITE PAPER)

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Integrating IP Address Management for Real-time Data and Services Delivery with Central Monitoring of DNS and DHCP Services

by Infoblox

March 2009 - (Free Research) This paper explains the importance of IP address management, discusses the criteria for an ideal IP address management solution, and explains the features and advantages of the Infoblox IP address management solution.

(WHITE PAPER)

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E-Guide - Service Delivery Platforms: Building the Next-Gen Network Architecture

by Alcatel-Lucent

September 2009 - (Free Research) Next generation services need to meet customer and carrier needs; network convergence is the technical goal, while IP transformation is the business goal. This guide addresses the challenge of planning for providers doing both at the same time and lays out a service delivery platform (SDP) and SOA roadmap to recreate the network architecture.

(EGUIDE)

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Best Practices for Controlling Skype in your Enterprise

by Blue Coat

May 2009 - (Free Research) Skype usage is continuing to gain ground in enterprises with over 250 million downloads worldwide. Management therefore needs to decide whether the benefits overcome the drawbacks and set appropriate policies within the organization. Read this paper for more details.

(WHITE PAPER)

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Is Your Network Ready for VoIP?

by Blue Coat

December 2008 - (Free Research) This paper summarizes in question and answer format the many critical factors pertaining to VoIP's viability, regardless of which vendor's IP-PBX system is deployed across the distributed enterprise.

(WHITE PAPER)

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