Telephony/ CTI/ VOIP Software, Hardware, Services and Research Papers

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Telephony/ CTI/ VOIP

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Voice over Internet Protocol (VoIP) Phone Hardening-- Part I

by Global Knowledge

May 01, 2009 - (Free Research) This paper presumes that your enterprise already has a data network security policy in place. It examines the many different settings that are available to help secure the Cisco IP Phones from potential hacker attacks, and it looks at a selection of Cisco secure infrastructure technologies that are especially useful for protecting voice systems.

(WHITE PAPER)

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Cisco Unified Communications: Unifying Communications Infrastructure

by Global Knowledge

December 2008 - (Free Research) Cisco's unified communications vision combines individual systems with different communications capabilities into a cohesive, powerful communications ecosystem that allows a business to revolutionize itself overnight.

(WHITE PAPER)

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Extend the Value of IBM Lotus Applications to Increase Productivity with Avaya Unified Communications

by Avaya

June 2009 - (Free Research) Good communications are key to any company's success. The most successful enterprises strive for anywhere, anytime communications to best serve employees and clients who are increasingly mobile and geographically diverse. By unifying communications, a company can deliver communications anywhere, anytime and any way.

(WHITE PAPER)

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Best Practices for Controlling Skype in your Enterprise

by Blue Coat

May 2009 - (Free Research) Skype usage is continuing to gain ground in enterprises with over 250 million downloads worldwide. Management therefore needs to decide whether the benefits overcome the drawbacks and set appropriate policies within the organization. Read this paper for more details.

(WHITE PAPER)

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Is Your Network Ready for VoIP?

by Blue Coat

December 2008 - (Free Research) This paper summarizes in question and answer format the many critical factors pertaining to VoIP's viability, regardless of which vendor's IP-PBX system is deployed across the distributed enterprise.

(WHITE PAPER)

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The Key to Optimizing VoIP Deployments

by Blue Coat

December 2008 - (Free Research) To optimize VoIP deployments, Blue Coat is driving a new generation of solutions designed to accelerate converged IP voice and data networks. With Blue Coat's Application Delivery Network (ADN), IT can deploy comprehensive application visibility, security and acceleration technologies to deliver the highest quality VoIP transactions possible.

(DATA SHEET)

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INERGY Automotive Systems Increases Network Performance and Enterprise Security while Realizing a Rapid Return on Investment

by Blue Coat

April 2009 - (Free Research) Read this case study to discover how INERGY Automotive Systems enhanced overall security, protected business-critical applications, diminished need to expand WAN bandwidth, and optimized access to centralized systems and applications by implementing successful data and network convergence using Blue Coat Intelligence solutions.

(CASE STUDY)

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IT Briefing: Using Cloud Computing to Accelerate your UC Deployment

by Smoothstone IP Communications

June 2009 - (Free Research) In this IT briefing, Zeus Kerravala, SVP of Enterprise Research from Yankee Group, will define unified communications, provide an overview of cloud computing based UC services, describe the corporate benefits of cloud computing and provide practical advice for companies that want to explore this as a viable deployment option.

(IT BRIEFING)

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Unified Communications Strategy and Business Case Services by Aspect

by Microsoft

December 2008 - (Free Research) Unified Communications (UC) is a powerful set of tools and capabilities which can be leveraged to unlock benefits for your enterprise. Download this paper to find out how Aspect Professional Services will work closely with your key business and IT stakeholders to learn about your environment and develop a strategy and business case.

(DATA SHEET)

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Guidelines for Selecting the Right Services Partner to Bridge Business and Technology Innovation

by Alcatel-Lucent

January 2007 - (Free Research) This paper is meant to help executive decision-makers at carrier and enterprise organizations understand the importance of business-, service- and network-level transformation.

(WHITE PAPER)

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The benefits of VoIP islands

by Orange Business Services

June 2009 - (Free Research) In this podcast, expert Jon Arnold explains how voice-centric IP PBXs are limited compared to converged communications, which can integrate other modes such as video, chat, email, etc.

(PODCAST)

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Data Center LAN Connectivity Guide

by Juniper Networks, Inc.

October 2008 - (Free Research) This document introduces the issues related to changing data center needs and presents design considerations and recommendations for data center LANs.

(WHITE PAPER)

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Using cloud computing to accelerate your UC deployment

by Smoothstone IP Communications

June 2009 - (Free Research) In this webcast, Zeus Kerravala, SVP of Enterprise Research from Yankee Group, will define unified communications, provide an overview of cloud computing based UC services, describe the corporate benefits of cloud computing and provide practical advice for companies that want to explore this as a viable deployment option.

(WEBCAST)

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SugarCRM and Asterisk: Automating Customer Support Processes

by SugarCRM Inc.

June 2009 - (Free Research) Watch this webcast to learn about SugarCRM's out-of-the-box collaboration capabilities and how Asterisk can help companies of all sizes implement a best-in-class telephony system. This webcast will also show how Geeks on the Way is becoming one of the fastest-growing businesses in western Canada due to the combination of SugarCRM and Asterisk apps.

(WEBCAST)

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E-Guide: Connecting and leveraging VoIP islands

by Orange Business Services

May 2009 - (Free Research) VoIP, and IP networks in general, work better when they can connect directly to other IP networks. However, there are challenges to skirting the PSTN altogether. This E-Guide covers the pitfalls of VoIP islands; the challenges associated with moving away from the PSTN; and ultimately how to get the most from your IP network.

(EGUIDE)

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Is the Telecom Back Office Ready for a Technology Refresh?

by Transverse

May 2009 - (Free Research) In order to remain competitive and grow, service providers must increase revenue through value-added services and build innovative new business models, while reducing capital and operating expenses.

(WEBCAST)

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Unified Communications Pocket Guide

by ShoreTel

May 2009 - (Free Research) This guide is intended for both IT staff, voice system managers, as well as CIOs. It describes the issues decision makers need to understand as they set out to build a winning unified communication strategy.

(EGUIDE)

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IP Unified Communications Systems Total Cost of Ownership (TCO) Whitepaper

by ShoreTel

May 2009 - (Free Research) The purpose of this white paper is to present and discuss the ShoreTel TCO Tool, an analytical method that informs and accelerates the technology evaluation process by calculating and comparing the TCO of available IP-based UC systems.

(WHITE PAPER)

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2008 Nemertes Report Executive Summary-- Unified Communications and Collaboration: Top VoIP Vendors Report

by ShoreTel

May 2009 - (Free Research) Check out this analyst report that examines real-life business situations and provides recommendations about IP telephony solutions providers and best practices.

(ANALYST REPORT)

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Building Reliable IP Telephony Systems: How Architecture and Design Differentiate ShoreTel from the Competition

by ShoreTel

May 2009 - (Free Research) ShoreTel's architecture and design not only deliver high reliability, but do so in a very simple and cost-effective manner. This paper describes ShoreTel's unique approach to providing extremely reliable VoIP.

(ARTICLE)

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Is your network ready for IP Telephony? Straight Facts About IP Telephony Planning and Deployment

by ShoreTel

May 2009 - (Free Research) Read this white paper to get the straight facts about planning for and deploying IP telephony in your enterprise.

(WHITE PAPER)

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Managing voice and video on your network

by CA

November 2008 - (Free Research) Managing voice and video on your enterprise network can get tricky. In this podcast, John Barlett and Kara Gattine discuss the main things network managers need to do to implement Quality of Service (QoS) for voice over IP.

(PODCAST)

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eGuide: Managing VoIP Quality

by CA

November 2008 - (Free Research) This expert guide will explore the issues that can impact your network when VoIP comes into play, and our expert will discuss strategies for keeping your voice and data traffic running smoothly on one network.

(WHITE PAPER)

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Siemens Enterprise Communications

by CA

October 2008 - (Free Research) When Siemens Enterprise Communications expanded its network management services, it overcame the challenge of meeting growing customer demands while keeping costs low, by using a Network & Voice Management solution from CA.

(CASE STUDY)

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eBook: The Definitive Guide to Converged Network Management

by CA

October 2008 - (Free Research) This guide highlights the overall service management challenges facing enterprise business and identify common industry best practices for effectively managing an integrated, unified communications environment using VoIP.

(WHITE PAPER)

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