CRM Customer Service Survey - Buyers' Guide Results for CRM Customer Service Survey (Page 3)
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How Financial Firms Can Improve Business Integration Capabilities and Increase Straight-Through Processing Efficiency
by Sterling Commerce
September 01, 2009
- (Free Research) This white paper discusses the increased demand placed on financial services organizations to improve their straight-through processing (STP) levels across all business units.
(WHITE PAPER)
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Empowering the Mobile Enterprise
by Pivotal CRM, a CDC Software solution
February 20, 2009
- (Free Research) This paper explains how enterprises can achieve a competitive advantage by giving remote workers access to complete CRM application functionality, with or without network connectivity.
(WHITE PAPER)
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Network Forensics Survey: Most Networks are Unprepared for Quick Response
by Solera Networks
November 09, 2009
- (Free Research) More than 60% of large enterprises believe a significant network breach is likely within the next 3 years, yet most are not capable of effectively discovering the full scope of incidents. This survey details how management and staff within large organizations view the importance of being prepared to respond to network security incidents.
(WHITE PAPER)
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The iPhone is Here to Stay: What’s an Enterprise to do About it?
by Sybase, Inc.
September 04, 2009
- (Free Research) Read this brochure to learn how iAnywhere Mobile Office offers enhanced network security, data protection, device management, profile administration, cross-platform support, and deployment features all available through Apple’s App Store.
(BROCHURE)
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Top 3 Essential Elements of Information Security in SaaS Solutions
by Esker Inc.
July 17, 2009
- (Free Research) This paper outlines key aspects of information security companies should look for in SaaS solutions to protect information and ensure business success, focusing on three essential elements instrumental to achieving this goal: data privacy, access control and business continuity.
(WHITE PAPER)
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SAP® BusinessObjects™ Data Services: One Product For Data Quality and Data Integration
by SAP AG
June 02, 2009
- (Free Research) Introducing SAP® BusinessObjects™ Data Services breakthrough technology software for the enterprise information management market. The software unifies our leading data-quality and integration solutions - helping your organization to move, transform, and improve virtually any type of data anywhere, at any frequency.
(WHITE PAPER)
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Operational Excellence: The New Lever of Profitability and Competitive Advantage
by SAP AG
January 01, 2009
- (Free Research) The paper provides valuable evidence about the benefits of achieving aligned operational excellence. In it you'll discover why companies that build and align their operational capabilities for strategic advantage earn a distinct execution premium in their business performance.
(WHITE PAPER)
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Data Quality: A Survival Guide For Marketing
by SAP AG
June 02, 2009
- (Free Research) Direct marketing is about communicating a message to a specific prospect or customer. This white paper from Business Objects, an SAP company, focuses on these concepts as they pertain to marketing, and particularly as they are supported by data quality functions inside of the broader EIM framework.
(WHITE PAPER)
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Let Customer Feedback Do the Driving
by SPSS Inc. Worldwide Headquarters
May 31, 2007
- (Free Research) As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.
(WHITE PAPER)
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A Culture of Customer Satisfaction: How CustomerSat Feedback System is a Catalyst for Business Growth at SimplexGrinnell
by MarketTools, Inc.
August 19, 2009
- (Free Research) This case study explores how SimplexGrinnell, a leader in fire and life-safety systems and services, has successfully employed the MarketTools CustomerSat enterprise feedback system to improve overall customer satisfaction by 210% and grow their business.
(CASE STUDY)
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9 Critical Steps in Designing Enterprise-Wide Feedback Systems
by MarketTools, Inc.
November 24, 2009
- (Free Research) This white paper highlights the nine critical steps that every organization should follow as they begin designing an enterprise feedback program. Here we review a proven approach to designing enterprise-wide feedback systems that customer satisfaction professionals have developed, refined, and perfected over nearly a decade.
(WHITE PAPER)
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Next Generation Backup for Remote Offices
by Double-Take Software UK
August 01, 2009
- (Free Research) Relying on tape backup for branch-office data protection is costly and risky. This white paper examines some of the strategies and technologies available for backing up remote or branch offices.
(WHITE PAPER)
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Cisco Continuous Data Protection for Files
by Cisco Systems, Inc.
March 25, 2009
- (Free Research) Most analysts, including Enterprise Strategy Group, agree that performing only a periodic backup leaves data at risk, and they find that this is a major concern among the IT professionals they survey. The answer to this concern is Cisco Small Business Network Storage Systems (NSS) and Cisco Continuous Data Protection (CDP) for Files software.
(WHITE PAPER)
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Reduce Churn Through Enterprise Feedback Management and Predictive Analytics
by SPSS Inc. Worldwide Headquarters
May 01, 2009
- (Free Research) In this case study, Cablecom recognised the key to tackling churn was to identify the point at which customers become dissatisfied with the service and before they made the decision to switch to an alternative provider.
(CASE STUDY)
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Business Intelligence - Now More Than Ever
by SAP BusinessObjects
December 19, 2008
- (Free Research) The goal of this white paper is to explain why business intelligence is a sound investment for any IT manager to make, especially now. Budgets are tighter and demands from executives to see immediate results from IT implementations are increasing. This paper outlines the benefits of a BI solution and its impact on a company. Read on to learn more.
(WHITE PAPER)
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6 Steps to Enterprise Resource Planning Implementation Success
by IFS
January 2007
- (Free Research) Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity.
(WHITE PAPER)
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MEDRAD: Automating the Flow of Inbound Sales Orders into SAP Applications, while Simultaneously Reducing Costs and Improving Accuracy
by Esker Inc.
July 2009
- (Free Research) This case study explains how MEDRAD implemented Esker DeliveryWare for their SAP solution and documents the benefits they reaped from it. Read this case study to learn how your company can experience the same benefits as MEDRAD with Esker DeliveryWare.
(CASE STUDY)
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Beyond Survival: Thriving Through the Turbulence: BI in the Retail Industry
by SAP America Inc
March 2009
- (Free Research) Find out how retail organizations are improving the bottom line, by focusing on key tactics designed to facilitate low cost, efficient, customer-centric operations, all of which require integrated enterprise information and analysis capabilities found in business intelligence (BI) environments.
(WHITE PAPER)
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Developing A Universal Approach To Cleansing Customer And Product Data
by SAP AG
June 2009
- (Free Research) Data quality has always been an important issue for companies, and this is even more the case today. This paper reviews current industry problems concerning data quality, and takes a detailed look at how companies are addressing quality problems with customer, product, and other types of corporate data.
(WHITE PAPER)
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Infor - ERP VISUAL
by Infor
September 2008
- (Free Research) Infor ERP VISUAL combines affordability and deep functionality, and is ideal for high growth, mixed-mode manufacturers who need a modular solution. Learn why more than 4,000 businesses trust Infor ERP VISUAL to run their operations.
(DEMO)
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Bringing Visibility and Control to Financial Asset Management
by Tidal Software
December 2009
- (Free Research) BlueCrest Capital Management Tidal Enterprise Scheduler when they needed to make critical business processes visible to upper management and centralize scheduling and management of nightly data downloads; as well as integrate disaster recovery processes into job scheduling efforts and migrate away from heavily scripted point solutions.
(CASE STUDY)
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Addressing the challenges of implementing a customer-centric strategy
by Infor CRM
December 2008
- (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.
(WHITE PAPER)
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IT's Role in the M&A Process
by SAP AG
October 2008
- (Free Research) Read this paper to review the results of a survey that addressed IT's role in the M&A process and the blending and coherence of enterprise system data during M&A activity.
(WHITE PAPER)
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Top 10 Reasons Customers Choose SAP for Business Transformation
by SAP AG
January 2006
- (Free Research) SAP is a customer’s company, whose organization is designed for, and encouraging of, innovation in all its aspects - from product development to product delivery to product implementation. Read this white paper to discover the top 10 reasons why customers choose SAP for their business transformation.
(WHITE PAPER)
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ERP in SMB: Exploring Growth Strategies
by SAP
November 2007
- (Free Research) This report is a road map for SMBs seeking to meet the corporate goals of growth strategies and customer service through Best-in-Class ERP implementation.
(WHITE PAPER)
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