Internal Customer Service Surveys - Buyers' Guide Results for Internal Customer Service Surveys
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Performance Under Pressure: The State of Enterprise Web Application Quality and Availability
by Oracle Corporation
July 01, 2009
- (Free Research) Take a look at this important survey, which sought managers’ and professionals’ perspectives, both as external customers of e-business sites, as well as caretakers of their own online operations.
(WHITE PAPER)
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IT Impact on Telecommunications Order Fallout - A Survey of Large Global Businesses
by Progress Software
April 01, 2009
- (Free Research) As the following pages will demonstrate, the evidence is that improving Business Transaction Assurance presents a real bottom-line opportunity and is moving high up the business agenda. However, companies' current systems are not equipped with the necessary tools to manage and control such transactions.
(WHITE PAPER)
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2008 Annual Study: Cost of a Data Breach
by PGP Corporation
February 19, 2009
- (Free Research) This 2008 Ponemon Institute benchmark study, sponsored by PGP Corporation, examines the costs incurred by 43 organizations after experiencing a data breach.
(ANALYST REPORT)
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Managing the IT Infrastructure: Ensure Security and Improve Compliance
by Tripwire, Inc.
October 05, 2009
- (Free Research) Tune into this webcast to discover why Tripwire should be your go-to solution for managing the configurations of your physical and virtual IT infrastructures.
(WEBCAST)
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The Development Executive’s Guide to Open Source Software Policy Implementation
by Black Duck Software
October 07, 2009
- (Free Research) Black Duck provides a framework that not only allows your software development organization to benefit from open source but also allows other enterprise stakeholders—including legal, IT, security, export and purchasing personnel—to access timely and relevant information to effectively manage business risks.
(WHITE PAPER)
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Managed Public Key Infrastructure: Securing Your Business Applications
by VeriSign® EMEA
December 01, 2005
- (Free Research) The VeriSign® Managed PKI service is an outsourced offering that enables enterprises of any size to rapidly and confidently deploy PKI services. It alleviates the burden of planning, building, and maintaining a PKI, while allowing enterprises to maintain internal control over digital-certificate issuance, suspension, and revocation.
(WHITE PAPER)
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Buying your BI solution from your ERP vendor: Strategic Business Enabler or IT Convenience?
by IBM
September 30, 2009
- (Free Research) This webcast explores the benefits and drawbacks of buying business intelligence (BI) solutions from enterprise resource planning (ERP) vendors, and shares survey results that reveal whether or not customers who have gone down the sole-sourcing path are happy with their decision.
(WEBCAST)
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Presentation Transcript: Buying Your BI Solution from Your ERP Vendor: Strategic Business Enabler or IT Convenience?
by IBM
October 20, 2009
- (Free Research) This presentation transcript explores the benefits and drawbacks of buying business intelligence (BI) solutions from enterprise resource planning (ERP) vendors, and shares survey results that reveal whether or not customers who have gone down the sole-sourcing path are happy with their decision.
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Buying your BI solution from your ERP vendor: Strategic Business Enabler or IT Convenience? - Podcast
by IBM
October 08, 2009
- (Free Research) This Podcast explores the benefits and drawbacks of buying business intelligence (BI) solutions from enterprise resource planning (ERP) vendors, and shares survey results that reveal whether or not customers who have gone down the sole-sourcing path are happy with their decision.
(PODCAST)
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Sole-sourcing BI from your ERP vendor: IT convenience or strategic business decision?
by IBM
July 01, 2009
- (Free Research) Datamonitor surveyed 100 SAP customers to understand the implications of sole-sourcing. Read the survey findings and learn the trends and behaviors associated with sole-sourcing BI from ERP vendors.
(WHITE PAPER)
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Customer Experience IQ Report
by Vovici
October 20, 2009
- (Free Research) The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.
(WHITE PAPER)
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How to Achieve 100% Electronic AR Invoicing Realistic Steps to Quit Paper
by Esker Inc.
November 24, 2009
- (Free Research) This paper illustrates that solutions exist today with a proven track record of success in helping companies make the transition to 100% electronic AR invoicing while satisfying their customers' needs.
(WHITE PAPER)
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IT Survey Results: Top Priorities Through 2010
by BMC Software, Inc
November 09, 2009
- (Free Research) What will be most important to IT organizations over the next 12 months? It's probably no surprise that cost control or reduction in spending is the key priority. This white paper looks at the near-term activities of the IT organizations surveyed by TechTarget, along with their constraints, issues, motivating factors, and strategies.
(WHITE PAPER)
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Improving Sales Productivity: An Opportunity for Sales and IT Leadership
by Microsoft
April 01, 2008
- (Free Research) The main focus of this white paper is about revealing key factors in sales rep productivity, including what helps improve their efficiency (increasing selling time) and effectiveness (getting better results from the available selling time). Both are important and require strong leadership and teamwork between the sales and IT departments.
(WHITE PAPER)
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SAP® Business All-in-One Fast-Start Program: Creating Affordable, Flexible Solutions for Faster Value
by SAP AG
February 08, 2008
- (Free Research) The SAP® Business All-in-One fast-start program enables you to configure a solution online, obtain an estimate of costs, and implement the solution quickly and cost-effectively. It delivers rapid time to value and lets you tailor the solution to meet your changing needs, protecting your long-term investment.
(WHITE PAPER)
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How Financial Firms Can Improve Business Integration Capabilities and Increase Straight-Through Processing Efficiency
by Sterling Commerce
September 01, 2009
- (Free Research) This white paper discusses the increased demand placed on financial services organizations to improve their straight-through processing (STP) levels across all business units.
(WHITE PAPER)
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Network Forensics Survey: Most Networks are Unprepared for Quick Response
by Solera Networks
November 09, 2009
- (Free Research) More than 60% of large enterprises believe a significant network breach is likely within the next 3 years, yet most are not capable of effectively discovering the full scope of incidents. This survey details how management and staff within large organizations view the importance of being prepared to respond to network security incidents.
(WHITE PAPER)
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Integrating IP Address Management for Real-time Data and Services Delivery with Central Monitoring of DNS and DHCP Services
by Infoblox
March 02, 2009
- (Free Research) This paper explains the importance of IP address management, discusses the criteria for an ideal IP address management solution, and explains the features and advantages of the Infoblox IP address management solution.
(WHITE PAPER)
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Coca-Cola Enterprises Selects Microsoft SharePoint Online to Advance Productivity
by Microsoft
June 01, 2009
- (Free Research) Increasing competition motivated Coca-Cola company executives to launch a new strategic direction, mandating a platform to communicate and engage with all employees. It implemented a Microsoft-based hosted worldwide intranet with messaging and collaboration tools, which are accessible to all employees from any device.
(CASE STUDY)
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HEALTHsuite® - Claims Processing Software
by RAM Technologies, Inc.
HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.
(ASP & SOFTWARE PRODUCT)
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Operational Excellence: The New Lever of Profitability and Competitive Advantage
by SAP AG
January 01, 2009
- (Free Research) The paper provides valuable evidence about the benefits of achieving aligned operational excellence. In it you'll discover why companies that build and align their operational capabilities for strategic advantage earn a distinct execution premium in their business performance.
(WHITE PAPER)
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Deploying Oracle® Business Intelligence Enterprise Edition on Sun Systems
by Sun Microsystems, Inc.
November 03, 2009
- (Free Research) This paper describes an enterprise deployment architecture for Oracle™ Business Intelligence Enterprise Edition using Sun servers running the Solaris™ Operating System and Sun™ Storage 7000 Unified Storage systems.
(WHITE PAPER)
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Achieving Service Excellence Across The Enterprise
by Numara Software
February 01, 2009
- (Free Research) Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..
(WHITE PAPER)
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Next Generation Backup for Remote Offices
by Double-Take Software UK
August 01, 2009
- (Free Research) Relying on tape backup for branch-office data protection is costly and risky. This white paper examines some of the strategies and technologies available for backing up remote or branch offices.
(WHITE PAPER)
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Warehouse Management Today: Balancing Financial Pressures and Growing Demands
by SAP AG
January 23, 2009
- (Free Research) This paper explains why a warehouse management system (WMS) is one of the key technologies required to create a successful adaptive supply chain network. This system enables the extended warehouse to sense and respond to a variety of business requirements and meet complex and changing customer needs.
(WHITE PAPER)
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