Internal Customer Service Surveys - Buyers' Guide Results for Internal Customer Service Surveys (Page 4)
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2009 Annual Study: France Enterprise Encryption Trends
by PGP Corporation
September 09, 2009
- (Free Research) Read this paper to learn the results of a study that analyzes survey results from 414 France-based businesses and IT managers about their current and future needs, motivations, uses, budgets, and strategies for enterprise data protection.
(ANALYST REPORT)
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Social Computing in the Enterprise
by NewsGator Technologies
May 01, 2008
- (Free Research) An April 2008 Forrester report predicts that the Enterprise Web 2.0 and social computing market will grow from $455M in 2007 to $4.6B in 2013. This paper summarizes: 1) Why Companies Are Pursuing Social Computing 2) What Enterprise Social Computing Really Is 3) How To Implement Social Computing Successfully
(WHITE PAPER)
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Oracle Database 11g: Cost-Effective Solutions for Security and Compliance
by Oracle Corporation
June 01, 2009
- (Free Research) The increasingly sophisticated nature of information theft, and the continued emergence of new data privacy protection regulations worldwide, requires strong data security. Effective information security starts by protecting data at the source - the databases in which it resides. Read on to learn more.
(WHITE PAPER)
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Addressing "The Unlucky Seven" - Security and Compliance Issues That Matter Most to the Mid-Market Organization
by ArcSight, Inc.
May 19, 2009
- (Free Research) This webinar will go through the most critical challenges faced by mid-market companies, and illustrate how collecting and analyzing event data across the enterprise can address those challenges in the context of budget and staff constraints.
(WEBCAST)
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Bloor white paper: The Importance of an Information Strategy
by IBM
December 11, 2008
- (Free Research) In this paper we will discuss what an Information Strategy is, why it is important, and what it takes to build one. We will also consider IBM's Information Agenda, that company's approach to assisting in the development of an Information Strategy.
(WHITE PAPER)
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Ensuring Reliable Inbound Supply Integration
by Sterling Commerce
September 01, 2009
- (Free Research) This white paper will enumerate the critical business challenges, as well as specific opportunities and benefits of working aggressively to achieve inbound supply integration.
(WHITE PAPER)
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MessageStats Version 6.5.1 - Exchange Server Reporting and Analysis
by ScriptLogic Corporation
April 10, 2009
- (Free Research) MessageStats simplifies management of Exchange helping IT administrators to improve performance, increase efficiencies and plan for capacity requirements.
(TRIAL SOFTWARE)
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Zen and the Art of the Balanced Scorecard
by Oracle Corporation
December 01, 2008
- (Free Research) Today the use of balanced scorecards for performance management has become a hallmark of a well-run company. This paper will provide guiding principles to help your company's overall performance.
(WHITE PAPER)
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Reducing the Cost of Achieving PCI Compliance with Lumension® Compliance and IT Risk Management
by Lumension
October 06, 2009
- (Free Research) This whitepaper will examine PCI DSS and explain how Lumension® Compliance and IT Risk Management can help organizations reduce the cost of addressing compliance.
(WHITE PAPER)
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BPM Technology Taxonomy: A Guided Tour to the Application of BPM
by SAP AG
March 01, 2009
- (Free Research) This paper provides a survey of the practices and technology related to business process management (BPM). Basic concepts are explained, the transformational effect on the enterprise is examined, and the value that BPM can create is analyzed. The paper then presents a survey of the vast array of technology that is related to BPM.
(WHITE PAPER)
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Implementing an Effective Data Loss Prevention Solution for Your Network
by IBM
July 25, 2009
- (Free Research) Read this paper for a thorough examination of data loss prevention and for a step-by-step guide for implementing an effective DLP solution in your organization.
(WHITE PAPER)
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Learn to Improve SAP Order Management and Retain Customers in Today’s Tough Economy
by Esker Inc.
July 10, 2009
- (Free Research) This paper will present the challenges businesses face in implementing effective order management and will help in overcoming these challenges. You will learn the benefits of the Esker Platform over its competitors and be presented with a case study documenting companies that implemented the Esker platform to beat their order management problems.
(WHITE PAPER)
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Addressing the challenges of implementing a customer-centric strategy
by Infor CRM
December 05, 2008
- (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.
(WHITE PAPER)
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Enterprise Data Services in SOA using ODI Suite
by Oracle Corporation
February 01, 2009
- (Free Research) This whitepaper will demonstrate why Data Services are a foundation requirement for enterprise SOA deployments by describing how just how valuable, and complex, business data is for the businesses that rely on it.
(WHITE PAPER)
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CRM without Compromise: A Strategy for Profitable Growth
by SAP AG
April 01, 2007
- (Free Research) This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.
(WHITE PAPER)
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The Challenge to Achieve Perfect Order Management
by SAP AG
January 23, 2009
- (Free Research) Superior order management can be a competitive edge across the board, improving customer satisfaction and retention as well as your bottom line and top line.
(WHITE PAPER)
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Top 10 Reasons Customers Choose SAP for Business Transformation
by SAP AG
January 01, 2006
- (Free Research) SAP is a customer’s company, whose organization is designed for, and encouraging of, innovation in all its aspects - from product development to product delivery to product implementation. Read this white paper to discover the top 10 reasons why customers choose SAP for their business transformation.
(WHITE PAPER)
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The Top Three Myths of Knowledge Management for Customer Service
by IntelliResponse
November 18, 2009
- (Free Research) Read this knowledge series paper for the top three myths of knowledge management as they relate to customer service.
(WHITE PAPER)
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Let Customer Feedback Do the Driving
by SPSS Inc. Worldwide Headquarters
May 31, 2007
- (Free Research) As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.
(WHITE PAPER)
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A Culture of Customer Satisfaction: How CustomerSat Feedback System is a Catalyst for Business Growth at SimplexGrinnell
by MarketTools, Inc.
August 19, 2009
- (Free Research) This case study explores how SimplexGrinnell, a leader in fire and life-safety systems and services, has successfully employed the MarketTools CustomerSat enterprise feedback system to improve overall customer satisfaction by 210% and grow their business.
(CASE STUDY)
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Increasing Competitiveness and Reducing Costs in Today's Economy
by Microsoft Corporation India Pvt Ltd
November 24, 2009
- (Free Research) This paper outlines the Microsoft Business Productivity Online Suite, illustrates its relevance to small and midsized business customers, and provides the resources to help you evaluate how your business might benefit from the service.
(WHITE PAPER)
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9 Critical Steps in Designing Enterprise-Wide Feedback Systems
by MarketTools, Inc.
November 24, 2009
- (Free Research) This white paper highlights the nine critical steps that every organization should follow as they begin designing an enterprise feedback program. Here we review a proven approach to designing enterprise-wide feedback systems that customer satisfaction professionals have developed, refined, and perfected over nearly a decade.
(WHITE PAPER)
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Infor - ERP LX
by Infor
September 2008
- (Free Research) Infor ERP LX, the next version ERP BPCS, is a scalable, comprehensive, flexible and integrated ERP solution for mixed-mode and process manufacturers operating in an IBM System i environment. The solution improves the efficiency of core business processes.
(DEMO)
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Data Governance: A Business Value-Driven Approach
by DataFlux Corporation
November 2009
- (Free Research) This white paper by Dr. Walid el Abed, CEO of Global Data Excellence, discusses how an effective data strategy embedded within the business strategy can turn data into a real competitive advantage, deliver short and longer term value and enable business success and sustainability.
(WHITE PAPER)
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CRM Solution’s Superior Workflows, Multi-Tenancy Create Stronger Customer Service
by Microsoft
April 2008
- (Free Research) Using the multi-tenancy features of the solution, The Linc Group can tailor the CRM experience for each of its offices and franchisees around the world. The true value of Microsoft [Dynamics] CRM [4.0] is about how successful the tool can make employees in their jobs . . .
(CASE STUDY)
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