5 Key Elements Of Customer Service;msg332133 - Buyers' Guide Results for 5 Key Elements Of Customer Service;msg332133
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Customer Experience IQ Report
by Vovici
October 20, 2009
- (Free Research) The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.
(WHITE PAPER)
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How Outsourcing Drives Business Process Improvements
by CompuCom Systems, Inc.
June 01, 2009
- (Free Research) More than ever, business and IT must collaborate to meet current business realities. Significantly, CIOs must map out long-term strategies that address business plans over the next three to five years, with the delivery of high-quality IT services as a key element of strategic planning. Read this white paper to learn more.
(WHITE PAPER)
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Securing the Flow of Information: Software as a Service and Your Confidential Data
by Esker Inc.
July 17, 2009
- (Free Research) This paper outlines key aspects of information security companies should look for in SaaS solutions to protect information and ensure business success, focusing on three essential elements instrumental to achieving this goal: data privacy, access control and business continuity.
(WHITE PAPER)
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EMC's Comprehensive Approach for Building Proven Information Infrastructure Solutions
by Wipro Technologies
October 30, 2008
- (Free Research) In this paper, Wipro Technologies focuses on the methodology EMC follows for building its Proven Solutions for organizations of all sizes and domains. This paper also demonstrates the methodology using an example of the solution development process for Microsoft Exchange in physical and VMware environments.
(WHITE PAPER)
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The Total Economic Impact™ Of Dell’s Server Consolidation And Virtualization Solutions
by Dell India
August 11, 2007
- (Free Research) The purpose of this Forrester study is to provide readers with a framework to evaluate the potential financial impact of the Dell Solution. Read this study to better understand and evaluate Dell's server consolidation and virtualization solutions.
(ANALYST REPORT)
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Virtualize at the Speed of Your Business - The Dell Guide to Virtualization
by Dell, Inc. and Intel
December 01, 2008
- (Free Research) Virtualization is changing everything, from how you manage resources to the way you support your business, it addresses many of today's IT challenges - cost, responsiveness, availability, disaster recovery - and is a key element for achieving a more automated, agile infrustructure. Dell helps you virtualize at the speed of <i>your</i> business...
(BROCHURE)
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Winning the Performance Battle: Standardizing Best Practices with Technology
by Oracle Corporation
March 01, 2009
- (Free Research) This white paper highlights the important elements and key benefits of standardizing business processes and operating procedures based on uniform, organization wide technology. It also serves as a guide for engineering and construction (E&C) firms choosing the right technology to promote standardization across their organizations.
(WHITE PAPER)
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Deduplication for the Enterprise: Six Steps to Optimal Results
by SEPATON
May 20, 2009
- (Free Research) Data deduplication is a must-have technology for today's enterprises. However, there are a wide range of choices and issues to be considered. This article covers six steps an organization can take to make sure implementing a deduplication technology is a smooth process.
(JOURNAL ARTICLE)
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A Practitioner’s Guide to More Efficient Network Management
by Hewlett-Packard Company
September 25, 2009
- (Free Research) Read this white paper to learn the four key initiatives for attacking network management inefficiency and how automation solutions from HP can help.
(WHITE PAPER)
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MessageStats Version 6.5.1 - Exchange Server Reporting and Analysis
by ScriptLogic Corporation
April 10, 2009
- (Free Research) MessageStats simplifies management of Exchange helping IT administrators to improve performance, increase efficiencies and plan for capacity requirements.
(TRIAL SOFTWARE)
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Upgrading your PCs? Why the processor makes a difference
by Intel Technology Provider
October 19, 2009
- (Free Research) Use this guide to explain the importance of choosing an Intel® processor, describe the differences between Intel processors, find the right Intel processor for every customer, and up-sell customers to a higher level Intel processor.
(PRODUCT OVERVIEW)
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GroupID 5 Suite - 60 Day Free Trial!
by Imanami
September 18, 2009
- (Free Research) Imanami's GroupID revolutionizes how IT manages groups. Your company's distribution and security groups will never again be out of date. Membership will always be accurate and outdated groups will be removed from Active Directory. Automatically.
(TRIAL SOFTWARE)
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NetBackup™ Architecture Overview
by Symantec Corporation
December 2008
- (Free Research) The purpose of this document is to provide an overview of the requirements for a basic NetBackup™ architecture to help customers understand which components are required in a data protection solution.
(WHITE PAPER)
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Achieving Sustained Growth through Operational Excellence
by SAP AG
June 2009
- (Free Research) Operational excellence is a simple concept with complex implications. Consistently doing things well across every element of the value chain is clear enough in principle. The ultimate goal is a "single source of truth" where senior executives have shared visibility into all parts of the organization, enabling management by facts.
(WHITE PAPER)
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Riverbed Raises the Ante Again in WDS with RiOS 5.0
by Riverbed Technology, Inc.
March 2008
- (Free Research) Do your remote workers have a desire for higher performance computing? In this paper by the Taneja Group, learn how Steelhead appliances from Riverbed, with its enhanced RiOS 5.0 operating system, provides a number of improvements across major areas of WAN optimization, delivering LAN-like functionality to your WAN.
(ANALYST REPORT)
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Sustained Growth Through Operational Excellence
by SAP America Inc
June 2009
- (Free Research) Operational excellence is a simple concept with complex implications. Consistently doing things well across every element of the value chain is clear enough in principle. The ultimate goal is a "single source of truth" where senior executives have shared visibility into all parts of the organisation, enabling management by facts.
(WHITE PAPER)
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Managed VoIP: More Cost Effective Than You Think
by Orange Business Services
July 2009
- (Free Research) Currently over 600 Orange Business Services customers use their VPNs to transport voice and data. Some use a do-it-yourself model; others use a fully managed model. If you're looking for value, the fully managed approach is the less costly and higher quality alternative. Read this paper to find more details about pros and cons of each choice.
(WHITE PAPER)
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5 Key Virtualization Management Challenges - and How to Overcome Them
by Hewlett-Packard Company
March 2009
- (Free Research) Virtualization introduces fundamental changes to IT, and adds significant management challenges. Read this informative white paper written by Enterprise Management Associates to learn what these challenges are as well as some of the solutions and strategies used to deal with them.
(WHITE PAPER)
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Extend SAP Warehouse Management Capabilities: Kubota Tractors Implements SAP® Console
by CDC Global Services - Catalyst
November 2009
- (Free Research) This case study explains how Kubota turned to Catalyst to implement SAP® Console Technology and extend SAP warehouse management capabilities. Read on to learn how Catalyst was able to deliver this inside four months, ensuring no loss of business and driving significant benefits throughout the business.
(CASE STUDY)
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Guidelines for Effective 3rd Party Management on Complex Integration and IP Transformation Programs
by Alcatel-Lucent
June 2009
- (Free Research) This paper outlines the challenges of introducing next generation technology and defines the roles and responsibilities of a prime integrator. The critical elements of 3rd party engagement and management are also defined.
(WHITE PAPER)
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eGuide: Server Virtualization and Storage: Channel Opportunities Explored
by Dell, Inc. and Intel
October 2009
- (Free Research) In this expert E-Guide, brought to you by SearchITChannel.com and Dell, you will discover how solution providers are finding significant revenue opportunities in the consulting, planning, deployment and management of server virtualization and networking projects.
(EGUIDE)
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Syberworks Learning Management System Product Suite
by SyberWorks, Inc.
This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.
(ASP & SOFTWARE PRODUCT)
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Help Desk Authority Professional Edition -
30 Day Free Trial!
by ScriptLogic Corporation
September 2009
- (Free Research) How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.
(TRIAL SOFTWARE)
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5 Best Practices for Smartphone Support: The Enterprise Guide to Smart Support for Smart Devices
by LogMeIn, Inc.
September 2009
- (Free Research) This paper features real-world examples from US enterprises on how the benefits of keeping mobile devices functioning without interruption are felt on every level of business.
(WHITE PAPER)
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Banking on Confidence: 5 Core Competencies of Compliance
by Tripwire, Inc.
January 2009
- (Free Research) Read this case study to learn how Rothschild Bank in Zurich has achieved banking and financial reporting regulatory compliance by getting a handle on change and getting down to basics - the five core competencies of compliance.
(WHITE PAPER)
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