Bank Customer Service Survey Forms - Buyers' Guide Results for Bank Customer Service Survey Forms
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IT Impact on Telecommunications Order Fallout - A Survey of Large Global Businesses
by Progress Software
April 01, 2009
- (Free Research) As the following pages will demonstrate, the evidence is that improving Business Transaction Assurance presents a real bottom-line opportunity and is moving high up the business agenda. However, companies' current systems are not equipped with the necessary tools to manage and control such transactions.
(WHITE PAPER)
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Managed Public Key Infrastructure: Securing Your Business Applications
by VeriSign® EMEA
December 01, 2005
- (Free Research) The VeriSign® Managed PKI service is an outsourced offering that enables enterprises of any size to rapidly and confidently deploy PKI services. It alleviates the burden of planning, building, and maintaining a PKI, while allowing enterprises to maintain internal control over digital-certificate issuance, suspension, and revocation.
(WHITE PAPER)
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Buying your BI solution from your ERP vendor: Strategic Business Enabler or IT Convenience?
by IBM
September 30, 2009
- (Free Research) This webcast explores the benefits and drawbacks of buying business intelligence (BI) solutions from enterprise resource planning (ERP) vendors, and shares survey results that reveal whether or not customers who have gone down the sole-sourcing path are happy with their decision.
(WEBCAST)
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True Convergence Demands a Communication Service Provider that Embraces a Customer-Centric Approach
by Sprint
July 23, 2009
- (Free Research) The purpose of this paper is to describe the attributes of a true customer-centric converged solution. From these attributes, a framework to measure and compare providers' converged solutions emerges. We will conclude with a review of Sprint's approach to offering true convergence to business and government customers.
(ANALYST REPORT)
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Presentation Transcript: Buying Your BI Solution from Your ERP Vendor: Strategic Business Enabler or IT Convenience?
by IBM
October 20, 2009
- (Free Research) This presentation transcript explores the benefits and drawbacks of buying business intelligence (BI) solutions from enterprise resource planning (ERP) vendors, and shares survey results that reveal whether or not customers who have gone down the sole-sourcing path are happy with their decision.
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Buying your BI solution from your ERP vendor: Strategic Business Enabler or IT Convenience? - Podcast
by IBM
October 08, 2009
- (Free Research) This Podcast explores the benefits and drawbacks of buying business intelligence (BI) solutions from enterprise resource planning (ERP) vendors, and shares survey results that reveal whether or not customers who have gone down the sole-sourcing path are happy with their decision.
(PODCAST)
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Sole-sourcing BI from your ERP vendor: IT convenience or strategic business decision?
by IBM
July 01, 2009
- (Free Research) Datamonitor surveyed 100 SAP customers to understand the implications of sole-sourcing. Read the survey findings and learn the trends and behaviors associated with sole-sourcing BI from ERP vendors.
(WHITE PAPER)
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Performance Under Pressure: The State of Enterprise Web Application Quality and Availability
by Oracle Corporation
July 01, 2009
- (Free Research) Take a look at this important survey, which sought managers’ and professionals’ perspectives, both as external customers of e-business sites, as well as caretakers of their own online operations.
(WHITE PAPER)
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A Candid Examination of Data Deduplication
by Symantec Corporation
August 11, 2009
- (Free Research) Read this white paper for an in-depth discussion of what data deduplication is, how it works, what problems it solves, and what options are available.
(WHITE PAPER)
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The Top Three Myths of Knowledge Management for Customer Service
by IntelliResponse
November 18, 2009
- (Free Research) Read this knowledge series paper for the top three myths of knowledge management as they relate to customer service.
(WHITE PAPER)
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Customer Experience IQ Report
by Vovici
October 20, 2009
- (Free Research) The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.
(WHITE PAPER)
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Road Map for Delivering BI Publisher Documents from Oracle EBS: A Guide to the Automated Delivery of Oracle E-Business Suite Documents via Email and Fax
by STR Software
September 2008
- (Free Research) This document is designed to be a guide to the Oracle E-Business Suite. It is intended to educate users, developers, managers, and executives of companies using Oracle E-Business Suite to automate and maintain the distribution of business documents
(WHITE PAPER)
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Sharepoint E-zine Vol.3: Using SharePoint's InfoPath feature to generate forms
by SearchWinIT
October 2008
- (Free Research) This guide explains planning global enterprise SharePoint deployments, creating custom global search scopes in SharePoint and top tips for harnessing Microsoft SharePoint governance.
(EZINE)
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Getting Started with Master Data Management
by DataFlux Corporation
December 2008
- (Free Research) This paper focuses on what is master data, why it is needed, how to get started in managing it, and methodologies for implementing master data management.
(WHITE PAPER)
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IT Survey Results: Top Priorities Through 2010
by BMC Software, Inc
November 2009
- (Free Research) What will be most important to IT organizations over the next 12 months? It's probably no surprise that cost control or reduction in spending is the key priority. This white paper looks at the near-term activities of the IT organizations surveyed by TechTarget, along with their constraints, issues, motivating factors, and strategies.
(WHITE PAPER)
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Improving Sales Productivity: An Opportunity for Sales and IT Leadership
by Microsoft
April 2008
- (Free Research) The main focus of this white paper is about revealing key factors in sales rep productivity, including what helps improve their efficiency (increasing selling time) and effectiveness (getting better results from the available selling time). Both are important and require strong leadership and teamwork between the sales and IT departments.
(WHITE PAPER)
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How Financial Firms Can Improve Business Integration Capabilities and Increase Straight-Through Processing Efficiency
by Sterling Commerce
September 2009
- (Free Research) This white paper discusses the increased demand placed on financial services organizations to improve their straight-through processing (STP) levels across all business units.
(WHITE PAPER)
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MEDRAD: Automating the Flow of Inbound Sales Orders into SAP Applications, while Simultaneously Reducing Costs and Improving Accuracy
by Esker Inc.
July 2009
- (Free Research) This case study explains how MEDRAD implemented Esker DeliveryWare for their SAP solution and documents the benefits they reaped from it. Read this case study to learn how your company can experience the same benefits as MEDRAD with Esker DeliveryWare.
(CASE STUDY)
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How the Fastest Growing Companies Use Business Intelligence
by Information Builders
June 2009
- (Free Research) This paper investigates various levels of business intelligence, discusses the challenges organizations face with today's typical BI deployments, and highlights how many high-growth companies have implemented strategic, analytical, and operational initiatives to work seamlessly together to enhance performance and boost competitive advantage.
(WHITE PAPER)
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Operational Excellence: The New Lever of Profitability and Competitive Advantage
by SAP AG
January 2009
- (Free Research) The paper provides valuable evidence about the benefits of achieving aligned operational excellence. In it you'll discover why companies that build and align their operational capabilities for strategic advantage earn a distinct execution premium in their business performance.
(WHITE PAPER)
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Network Forensics Survey: Most Networks are Unprepared for Quick Response
by Solera Networks
November 2009
- (Free Research) More than 60% of large enterprises believe a significant network breach is likely within the next 3 years, yet most are not capable of effectively discovering the full scope of incidents. This survey details how management and staff within large organizations view the importance of being prepared to respond to network security incidents.
(WHITE PAPER)
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Achieving Service Excellence Across The Enterprise
by Numara Software
February 2009
- (Free Research) Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..
(WHITE PAPER)
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Next Generation Backup for Remote Offices
by Double-Take Software UK
August 2009
- (Free Research) Relying on tape backup for branch-office data protection is costly and risky. This white paper examines some of the strategies and technologies available for backing up remote or branch offices.
(WHITE PAPER)
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IT's Role in the M&A Process
by SAP AG
October 2008
- (Free Research) Read this paper to review the results of a survey that addressed IT's role in the M&A process and the blending and coherence of enterprise system data during M&A activity.
(WHITE PAPER)
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Tactical Data Quality Projects Deliver Quick ROI
by DataFlux Corporation
October 2009
- (Free Research) This expert podcast offers advice for deploying and completing tactical data quality projects from Forrester's Rob Karel.
(PODCAST)
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