CRM Customer Service Survey - Buyers' Guide Results for CRM Customer Service Survey
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SugarCRM and Asterisk: Automating Customer Support Processes
by SugarCRM Inc.
June 02, 2009
- (Free Research) Watch this webcast to learn about SugarCRM's out-of-the-box collaboration capabilities and how Asterisk can help companies of all sizes implement a best-in-class telephony system. This webcast will also show how Geeks on the Way is becoming one of the fastest-growing businesses in western Canada due to the combination of SugarCRM and Asterisk apps.
(WEBCAST)
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Building Customer Connections: Increase customer loyalty by simplifying how people work together to deliver business value
by Microsoft
March 01, 2007
- (Free Research) This white paper outlines some of today's challenges and trends as companies work to create the optimal customer experience and achieve anticipated value from their customer relationship management (CRM) investments.
(WHITE PAPER)
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Engage Me! Web Experience Management as the New Business Imperative
by FatWire Corp.
July 01, 2008
- (Free Research) In today's world, organizations have to compete for customers attention like never before. WEM (Web Experience Management) is a new business imperative, driven by demand for engagement that will only grow, not diminish. This white paper is designed to advance your company's engagement strategy and drive you towards the successful practice of WEM.
(WHITE PAPER)
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Delivering Superior Customer Value in Communications Firms
by SAP America Inc
April 27, 2009
- (Free Research) For communications companies - whether focused on telecommunications services or media content - these are challenging times. Markets are saturated with new offerings, and margins continue to diminish. In response, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services.
(WHITE PAPER)
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Enhancing Interaction Center ROI in Turbulent Economic Times
by SAP America Inc
April 27, 2009
- (Free Research) Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today.
(WHITE PAPER)
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MAX Version 5.0
by Exact Software
March 16, 2009
- (Free Research) MAX offers significant depth and breath of functionality for manufacturing companies that require MRP Planning, Capacity Planning, Forward and Backward Traceability, and Integrated Engineering Change Control.
(TRIAL SOFTWARE)
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CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success
by Pivotal CRM, a CDC Software solution
February 20, 2009
- (Free Research) This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.
(WHITE PAPER)
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CRM Built for Sales: The Executive Guide to Selecting CRM That Meets Sales Needs
by Pivotal CRM, a CDC Software solution
February 20, 2009
- (Free Research) This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them.
(WHITE PAPER)
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SPSS Survey Tips
by SPSS Inc. Worldwide Headquarters
February 20, 2009
- (Free Research) Are you currently involved in survey research? Or are you developing a survey for the first time? Regardless of your level of experience, SPSS Survey Tips can help you plan, develop, and execute surveys.
(WHITE PAPER)
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Solving Your Lotus Notes Domino and Blackberry Problems
by BlackBerry
March 2008
- (Free Research) This guide was compiled to help answer some of your most frequently asked BlackBerry questions.
(WHITE PAPER)
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REI: Workforce Optimization and Management
by Infor
December 2008
- (Free Research) REI implemented Workbrain for Retail, a centralized, web-based workforce management solution as it is specifically designed to meet the complex challenges faced by retailers and provides a single-source solution for workforce optimization.
(CASE STUDY)
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IT Impact on Telecommunications Order Fallout - A Survey of Large Global Businesses
by Progress Software, Inc.
April 2009
- (Free Research) As the following pages will demonstrate, the evidence is that improving Business Transaction Assurance presents a real bottom-line opportunity and is moving high up the business agenda. However, companies' current systems are not equipped with the necessary tools to manage and control such transactions.
(WHITE PAPER)
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Defining Business Analytics and Its Impact On Organizational Decision-Making
by SAS Institute Inc.
February 2009
- (Free Research) This research paper holds the finding of a survey on business analytics commissioned by SAS and conducted by Computerworld. The goal was to better understand the audience's definition of and familiarity with business analytics as a growing market category, as well as to track the perceived benefits of business analytics software implementation.
(WHITE PAPER)
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CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs
by Pivotal CRM, a CDC Software solution
February 2009
- (Free Research) This paper explores core principles companies can use to help them select a CRM system.
(WHITE PAPER)
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Considering CRM solutions? First understand CRM best practices
by Sage SalesLogix
November 2007
- (Free Research) The Nucleus Research Guidebook Sage SalesLogix highlights the experiences of companies using Sage SalesLogix CRM solution and prescribes the best practices, missteps to avoid, and tips for fine-tuning the application to maximize its impact across the customer life cycle.
(ANALYST REPORT)
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CRM for the Professional on the Go
by BlackBerry
December 2006
- (Free Research) Mobile CRM is something that needs to be considered now. As a business leader, you might have put it into your mental to do later box, but the reasons to make it a priority are compelling. Read this paper to discover why.
(WHITE PAPER)
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On Demand and Enterprise CRM Integration: An Alternative Approach to Integrating CRM Applications
by Cicero Inc.
June 2009
- (Free Research) To get the most you can out of your CRM system it needs to be able to communicate with other back-end systems. This paper examines an alternative approach to CRM integration, Desktop Integration, and explores the advantages desktop integration has over more traditional approaches.
(WHITE PAPER)
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It's All about the Salesperson: Taking Advantage of Web 2.0
by Oracle Corporation
September 2008
- (Free Research) This paper examines the challenges salespeople face, the growing Web 2.0 trend in the enterprise, and the drivers for a new breed of social applications that complement traditional CRM systems to help sales users close more deals quickly.
(WHITE PAPER)
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CRM without Compromise: A Strategy for Profitable Growth
by SAP America Inc
April 2007
- (Free Research) This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.
(WHITE PAPER)
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Siloed CRM Applications vs. a Process-Based Approach: Which CRM Strategy Is Right for Your Business - and Your Customers?
by SAP America Inc
March 2009
- (Free Research) Realizing the limitations of siloed system approaches, many companies are now seeking solutions that support end-to-end processes spanning all relevant areas of the enterprise...
(JOURNAL ARTICLE)
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Differentiate Your Company with Complete CRM
by Oracle Corporation
June 2009
- (Free Research) This white paper will expand on what Oracle defines as Complete CRM - how businesses can better engage customers and users, manage customer transactions, and analyze results to adapt and take advantage of changing business and economic circumstances to realize greater value from CRM.
(WHITE PAPER)
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Road Map To The Perfect Order - Best Practice Strategies For Success
by Sterling Commerce
August 2007
- (Free Research) In the quest for a perfect order, enterprises must design their new road map to address process ownership, process optimization, technology support, and solution agility. Though "perfect order" may mean so many things to so many people, 63% of enterprises, in an August 2007 Forrester survey believe that a "perfect order" exists.
(ANALYST REPORT)
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CONSOLIDATING ORACLE® SIEBEL CRM 8 ON A SINGLE SUN SPARC ENTERPRISE® SERVER
by Sun Microsystems, Inc.
June 2008
- (Free Research) Recognizing the need to grow efficiently while scaling Siebel CRM 8 capabilities, Sun created a proof-of-concept solution that consolidates Web, Gateway, Application, and Database tiers on a single Sun SPARC Enterprise® T5440 server, reducing the number of physical machines needed to effectively deploy applications.
(TECHNICAL ARTICLE)
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How it is Used: Enterprise Open Source Data Integration
by Talend
February 2009
- (Free Research) The results of the survey clearly show that open source data integration solutions are mature enough for mission-critical enterprise use in every arena.
(WHITE PAPER)
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Start Specifically, Expand Progressively: An Evolutionary Approach to Improving Customer Acquisition and Loyalty
by SAP America Inc
March 2009
- (Free Research) In this white paper we look at five key areas where manufacturing can gain major benefits from customer relationship management (CRM) tools in as little as three to four months.
(WHITE PAPER)
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