Call Center Policy Manual Software - Buyers' Guide Results for Call Center Policy Manual Software
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Call Center Suite SearchCRM.com Product Directory
by SearchCRM
February 27, 2009
- (Free Research) Before purchasing call center technology, it is critical to properly research and evaluate the vendors and products that exist in today's call center market. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the call center market.
(WHITE PAPER)
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Cisco Unified Communications: Unifying Communications Infrastructure
by Global Knowledge
December 2008
- (Free Research) Cisco's unified communications vision combines individual systems with different communications capabilities into a cohesive, powerful communications ecosystem that allows a business to revolutionize itself overnight.
(WHITE PAPER)
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IPControl - automated IP Address Management & DNS/DHCP server configuration
by BT Diamond IP
IPControl is a next-generation software system that enables service providers and enterprises to dramatically improve their IT infrastructure operational efficiency and service levels by automating IPAM and DNS/DHCP server configuration.
(SOFTWARE PRODUCT)
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Risk, Readiness and Redundancy: PCI Compliance Automation with Symantec Control Compliance Suite
by Symantec Corporation
April 2009
- (Free Research) Audit failures, security threats, data loss incidents and system outages all represent potential risk scenarios for the business, each with consequences that range from fines and remediation costs to reputation damage and revenue loss. This paper examines how Symantec CCS automates PCI compliance while protecting cardholder data.
(WHITE PAPER)
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Data Center Automation - Facing the Air of Change
by Wipro Technologies
June 2009
- (Free Research) Many IT organizations still perform a majority of Data Center administration tasks manually. Today, manual techniques are obsolete as Information Technology is required to manage complex multivendor infrastructures cost-effectively. There is one way to meet this challenge and that is Automation.
(WHITE PAPER)
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Matching Data Deduplication Approaches to Workload Characteristics: The Quantum DXi7500
by Quantum Corporation
December 2008
- (Free Research) This Technology Brief discusses different approaches to data deduplication in the market today along with the pros and cons of each, and then matches some of the most common backup problems to a recommended deduplication approach. The brief close with a spotlight on Quantum's DXi7500 enterprise disk backup and replication system
(ANALYST REPORT)
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Merging Mobility with Unified Communications
by BlackBerry
August 2008
- (Free Research) Unified Communications is about getting the right information, in the right context, sent to the right people with the right timing.
(WEBCAST)
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E-Book: Log Management for Compliance
by SearchSecurity.com & SearchCompliance.com
April 2009
- (Free Research) Log management has become an increasingly important part of managing information technology across the enterprise. This E-Book will look at how compliance has changed IT's requirements for log management tools in general, and how the tools continue to evolve to meet security needs as well.
(EBOOK)
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Unstructured Data Management: The Key to Effective eDiscovery
by Digital Reef
June 2009
- (Free Research) This paper outlines a critical business problem: insufficient management of unstructured data. It discusses the data management problem and how it manifests in the enterprise as risks, missed opportunities, and resource sinkholes such as: e-Discovery, compliance, and an inability to reuse valuable data assets.
(WHITE PAPER)
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Deploying Simple, Cost-Effective Disaster Recovery with Dell and VMware
by Dell and VMware
March 2009
- (Free Research) Dell and VMware have partnered to offer a cost-effective, high-availability architecture based on Dell™ server and storage clusters and VMware® vCenter Site Recovery Manager (SRM) - one designed to minimize scheduled and unscheduled downtime.
(WHITE PAPER)
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CRM without Compromise: A Strategy for Profitable Growth
by SAP America Inc
April 2007
- (Free Research) This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.
(WHITE PAPER)
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VMLogix LabManager - Virtual Lab Automation Solution
by VMLogix
May 2009
- (Free Research) Software companies and enterprise IT organizations needing to leverage virtualization in order to consolidate and automate lab IT infrastructure so that software applications can be delivered and maintained more quickly, cost-effectively and reliably.
(DOWNLOAD)
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Desktop Authority Image Center Version 3.0
by ScriptLogic Corporation
April 2009
- (Free Research) How many hours/days does it take to get new PC's prepared for a new employee? What happens when 100 new PC's arrive? Is your desktop management plan missing a key ingredient? Let us help.
(TRIAL SOFTWARE)
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Voice over Internet Protocol (VoIP) Phone Hardening-- Part I
by Global Knowledge
May 2009
- (Free Research) This paper presumes that your enterprise already has a data network security policy in place. It examines the many different settings that are available to help secure the Cisco IP Phones from potential hacker attacks, and it looks at a selection of Cisco secure infrastructure technologies that are especially useful for protecting voice systems.
(WHITE PAPER)
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The Business Case for Desktop Integration: A practical solution with rapid ROI
by Cicero Inc.
June 2009
- (Free Research) This paper describes the relationship between desktop integration and customer experience, the business benefits of building a logically integrated structure, and the best architecture for achieving the maximum benefits. It examines two successful implementations where desktop application integration has produced measurable results.
(WHITE PAPER)
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The Carphone Wearhouse Case Study Podcast: How to Get an Accurate Infrastructure Baseline of your Entire Estate
by Tideway Systems
April 2009
- (Free Research) Join Steve Phelan, Enterprise Architect for The Carphone Warehouse and Kelly Wenzel, Chief Marketing Officer for Tideway in this case study podcast to hear how Tideway provided Carphone Warehouse with an automated, accurate inventory of their estate.
(PODCAST)
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Guide to Reducing the Risk of Costly Data Breaches: The 3 Pillars of Data Protection
by Iron Mountain Digital
September 2008
- (Free Research) This White Paper describes how Iron Mountain's DataDefense™ and Connected® Backup/PC data protection solutions can be utilized to create total security solution in accordance with Iron Mountain's "Three Pillars" of data protection.
(WHITE PAPER)
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HEALTHsuite® - Claims Processing Software
by RAM Technologies, Inc.
HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.
(ASP & SOFTWARE PRODUCT)
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Optimize server utilization in real time with HP Virtual Server Environment for HP Integrity servers
by Hewlett-Packard Company
December 2008
- (Free Research) Read this document to learn how HP Virtual Server Environment (VSE), the HP virtualization solution for HP Integrity servers, gives you the flexibility you need to increase the return on your IT investments and become more agile at the same time.
(WHITE PAPER)
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6 Best Practices for Preventing Enterprise Data Loss
by RSA, The Security Division of EMC
February 2009
- (Free Research) Nearly 220 million electronic records have been breached since January 2005, according to Privacy Rights Clearinghouse. This paper outlines six best practices for corporations seeking to prevent enterprise data loss in order to protect revenue, limit customer attrition, and meet government regulatory requirements.
(WHITE PAPER)
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How to Create Smaller Copies of Production Databases while Maintaining Data Integrity
by Informatica, formerly Applimation
April 2009
- (Free Research) In this presentation, you'll learn how Informatica's, formerly Applimation's, data provisioning solutions can help you leverage higher quality data for improved productivity and shortened test and development cycles and create Smaller Copies of Production Databases while Maintaining Data Integrity.
(WEBCAST)
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The solution to simplifying workforce management processes: A Burlington Coat Factory Case Study
by Infor
December 2008
- (Free Research) Burlington Coat Factory faced the challenge of efficiently handling workforce management processes across 417 stores in 44 states, so they choosed Infor HCM Workforce Management to optimize workforce management processes across the enterprise.
(CASE STUDY)
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Controlling Corporate Energy Consumption via the Enterprise Network
by Cisco Systems, Inc.
January 2009
- (Free Research) In this white paper, we describe the current environmental challenges which confront business and IT leaders and offer EnergyWise as an important innovative technology to consider as part of their overall sustainability initiative.
(WHITE PAPER)
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SEC Exam Survival Guide: Prepare in 12 Steps
by Advent Software, Inc
August 2008
- (Free Research) This Securities and Exchange Commission Exam Survival Guide provides you with the actions you can take to prepare for an SEC exam so that when the call comes, there is minimal stress and disruption to your firm.
(WHITE PAPER)
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Enhancing Interaction Center ROI in Turbulent Economic Times
by SAP America Inc
April 2009
- (Free Research) Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today.
(WHITE PAPER)
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