Customer Service Survey White Paper - Buyers' Guide Results for Customer Service Survey White Paper
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Results for keyword: Customer Service Survey White Paper
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SOFTWARE
SERVICES AND RESELLERS
HARDWARE
Parature's Online Customer Service Software & Solutions
by: Parature Inc..
TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software
by: TechExcel, Inc..
Captaris® Alchemy®: Document Management Software
by: Captaris.
Topics related to your search:
Customer Service (General)
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Help Desk and Call Management
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On-line Customer Support
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Service Organization Management
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Customer Relationship Management (CRM)
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Workflow Automation
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Call Center Management
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Customer Information Management/ Customer Databases
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Problem Ticket Management
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Field Service Management
ePowerCenter - Customer Relationship Management and Interaction Solution
by Astute Solutions (
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ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers. It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets.
(ASP & SOFTWARE PRODUCT)
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Parature's Online Customer Service Software & Solutions
by Parature Inc.
Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they support their customers while significantly reducing costs.
(ASP)
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newScale Solutions Overview - newScale FrontOffice Suite™
by newScale (
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The newScale FrontOffice Suite™ provides integrated solutions for an actionable and operational Service Catalog – to define an optimal portfolio of services, forecast service demand, manage IT budgets, control consumption, enable self-service, and streamline request fulfillment.
(SOFTWARE PRODUCT)
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ERP for Service Organizations
by Epicor Software Corporation.
Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.
(SOFTWARE PRODUCT)
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Astea Alliance - Service Lifecycle Management
by Astea International Inc. (
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Astea Alliance -supports the complete service lifecycle, and enables you to manage staff and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.
(SOFTWARE PRODUCT)
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On-Demand Support Software
by Parature Inc.
Parature eTicket enables your customers to submit support tickets through your customer service or help desk websites, and enables your support team to track, route and manage customer tickets. As a result, your customer support team will provide efficient, superior customer service, resulting in satisfied and loyal customers.
(ASP)
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Remote Support Service
by Citrix Online-GotoAssist
GoToAssist is consistently chosen by customers due to a faster time to connect with end users, faster time to resolve support incidents and overall ease of use.
(ASP)
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Syberworks Learning Management System Product Suite
by SyberWorks, Inc.
This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.
(ASP & SOFTWARE PRODUCT)
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Epicor for Distribution - Enterprise and Mid-Market Distribution Management
by Epicor Software Corporation.
Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.
(SOFTWARE PRODUCT)
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RealDialog - Knowledge Management, Web Self-Service and Search Solution
by Astute Solutions (
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RealDialog is a knowledge management, intelligent search and Web self-service solution that enables companies to deliver consistent, accurate, and timely information at every customer touch point. It offers superior capabilities for Web self-service, contact center agent assist, email response management, and employee knowledgebases.
(ASP & SOFTWARE PRODUCT)
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Epicor®Vista™ – Job Shop & Make-to-Order ERP Solutions
by Epicor Software Corporation.
Epicor Vista is a world-class, integrated manufacturing and accounting solution for emerging manufacturers, job shops or make-to-order departments of large enterprises. Vista is loaded with innovative tools that will help you take control of estimating, orders, scheduling, costing, inventory, quality and much more.
(ASP & SOFTWARE PRODUCT)
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ShopVue - Paperless Dispatch with Graphical Sequencer
by CASCO
Paperless Dispatch represents a major step towards a fully paperless, order-driven operation. By providing managers with a graphical tool to dispatch work and track work-in-process, ShopVue becomes a real factory dashboard. The use of touchscreens means that operators can see work assignments on graphical touchscreens throughout the plant.
(SOFTWARE PRODUCT)
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Epicor Vantage: Comprehensive ERP Software for Mid-market Manufacturers
by Epicor Software Corporation.
Vantage is designed to meet the needs of make-to-order and mixed-mode manufacturers. It is delivered ‘out-of-the-box’ with built-in workflow processes that enable manufacturers to manage the entire order cycle: from Marketing and Sales through Production and Planning, Sourcing and Procurement, Installation and Service, and Financial recognition.
(SOFTWARE PRODUCT)
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Epicor Vantage for Discrete Manufacturers
by Epicor Software Corporation.
Vantage works the way you think a powerful manufacturing software system should. We’ve designed Vantage to closely match the way you operate, which makes it easier to learn and use. Vantage’s interface, with its point-and-click simplicity, gives you straightforward operation.
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IFS for the Energy & Utilities Industry – ERP for Asset-Intensive Utilities
by IFS
Functionally rich and totally integrated our suite of industry solutions provide users with the opportunity to run their business more efficiently and to maximize their profit generating potential.
(SOFTWARE PRODUCT)
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ISYS: Desktop Search Engine - Enterprise Search Tool
by ISYS Search
ISYS:desktop 8 is an enterprise-class desktop search tool designed to enable search, navigation and discovery across individual PCs, shared folders and large corporate networks.
(SOFTWARE PRODUCT)
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ImageMC++
by Viking Software Solutions.
ImageMC++ is a highly advanced solution designed to maximize the auto-adjudication of claims. The rapid availability of electronic image and data, coupled with extensive rules-base processes, accelerates the handling of those claims that do not immediately auto-adjudicate and improves the efficiency of customer service functions.
(SOFTWARE PRODUCT)
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Astea Alliance Service Management Suite
by Astea International Inc. (
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Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.
(SOFTWARE PRODUCT)
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ServicePower - Strengthening the Service Chain
by SERVICEPower.
ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.
(ASP & SOFTWARE PRODUCT)
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Customer Support Solution
by Extraview Corporation (
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As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.
(ASP & SOFTWARE PRODUCT)
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IT HelpDesk Solution
by Extraview Corporation (
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ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.
(ASP & SOFTWARE PRODUCT)
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Advanced Technology that Delivers more Business at Less Cost
by Realtime Solutions Group
Realtime STP is the leading solution for new business processing and expert underwriting decisioning for life and health carriers ready to adopt STP. It is a web-based end-to-end solution capable of fulfilling the promise of straight through processing—delivering a policy from application to issue in one customer interaction.
(SOFTWARE PRODUCT)
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Professional Services Automation (PSA) Software: Track Time & Resources
by OpenAir (
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Professional Services Automation (PSA) solution OpenAir, helps project management organizations increase profits because it gives them the tools that improve the way service organizations perform the most critical functions, including staffing resources, managing projects, time tracking and accounting for project expenses.
(ASP)
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Configure One's Concept™ Product Configurator
by Configure One.
Configure One's Concept Product Configurator software is designed for manufacturers who produce highly configurable or routinely customized products. The product configurator software instantaneously translates customers’ unique product requests into quotations, sales drawings, bills of material, routings, and more.
(ASP & SOFTWARE PRODUCT)
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ServiceCEO Enterprise--Multi-site Service Organization Management
by Insight Direct (
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ServiceCEO Enterprise enables you to have total control over your multi-site service organization, all using one centralized database. It is perfect for the franchisor that needs to handle multiple companies, locations, and/or branches. You'll be able to be more efficiently and with fewer people—meaning you'll be able to run it more profitably.
(SOFTWARE PRODUCT)
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